Your privacy is a priority at bdrumi. This policy explains in plain terms exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player in Bangladesh.
Six core principles that define how bdrumi handles your personal data — transparency, security, and respect for your rights.
All data transmitted between your device and bdrumi's servers is protected by 256-bit SSL encryption. Your personal information, payment details, and account credentials are fully secured in transit at all times.
bdrumi does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, and improve platform services.
Data collected by bdrumi is used only for the specific purposes described in this Privacy Policy. We do not repurpose your data for unrelated activities without first obtaining your explicit consent where required.
bdrumi collects only the personal data that is strictly necessary to provide its services, comply with legal obligations, and maintain a safe gaming environment. We do not collect data we do not need.
As a bdrumi player, you have the right to access, correct, export, or request deletion of your personal data at any time. Our support team is available to action all data rights requests within the timeframes described in this policy.
Personal data held by bdrumi is stored on secured, access-controlled servers. Internal access to player data is restricted on a strict need-to-know basis, and all staff handling personal data are subject to confidentiality obligations.
bdrumi ("we", "us", "our") operates the online casino and sports betting platform accessible at bdrumi.biz. This Privacy Policy describes how bdrumi collects, processes, stores, and protects the personal data of individuals ("players", "you") who register for and use the bdrumi Platform, including all associated games, betting markets, promotions, and customer support services.
bdrumi is committed to handling your personal data with integrity and transparency. We collect only what is necessary, use it only for the purposes stated in this policy, and take reasonable technical and organisational steps to keep it secure. This policy is written in plain English to ensure every bdrumi player in Bangladesh can understand their rights and our obligations clearly.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions shall take precedence unless this policy explicitly states otherwise.
bdrumi collects personal data through several channels: information you provide directly when registering or using the Platform, data generated automatically through your use of the Platform, and data received from trusted third-party partners where permitted by law. The categories of data we collect include:
bdrumi uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact details, login credentials |
| Identity and age verification (KYC) | Identity documents, date of birth, address |
| Processing deposits and withdrawals | Financial data, payment method identifiers, transaction records |
| Delivering gaming and betting services | Gaming activity data, account balance, session data |
| Administering bonuses and promotions | Transaction history, wagering records, promotional eligibility data |
| Fraud prevention and security monitoring | Device data, IP address, transaction patterns, login history |
| Responsible gaming monitoring | Betting frequency, session duration, deposit patterns, self-exclusion status |
| Customer support | Communications data, account history, transaction records |
| Legal and regulatory compliance | All categories as required by applicable legal obligations |
| Platform improvement and analytics | Technical data, navigation data, aggregated usage statistics |
bdrumi does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where profiling is used for responsible gaming monitoring purposes, it is conducted to protect player welfare, not to disadvantage players commercially.
bdrumi processes your personal data on the following legal grounds:
bdrumi does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of trusted partners, strictly to the extent necessary for the purposes described in Section 3:
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, we share the minimum transaction data required by each provider to authenticate and complete the relevant payment. All payment partners are subject to their own data protection obligations.
Where KYC verification is required, bdrumi may share identity documents and personal details with certified identity verification service providers. These providers process your data solely to verify your identity on bdrumi's behalf and are contractually prohibited from using your data for any other purpose.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as a pseudonymous session identifier) required to operate their games within the bdrumi Platform. These providers do not receive your full personal profile.
bdrumi works with fraud detection and cybersecurity partners who may process technical data (IP addresses, device fingerprints, behavioural signals) to identify and prevent suspicious activity on the Platform.
bdrumi may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bdrumi, its players, or the public.
bdrumi uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit bdrumi.biz. They allow the Platform to recognise your browser, maintain your session, and remember your preferences.
You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bdrumi Platform, including the ability to maintain a login session or access specific game features. Detailed instructions for managing cookies are available in the help section of your browser.
bdrumi retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with bdrumi's data disposal procedures.
bdrumi employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your bdrumi account has been compromised, please contact our support team immediately at [email protected] so that we can take prompt protective action.
As a bdrumi player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 calendar days of receipt.
You have the right to request a copy of all personal data bdrumi holds about you, along with information about how it is used.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may request that bdrumi restrict processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
You have the right to object to processing of your personal data where bdrumi relies on legitimate interests as its legal basis, including for direct marketing purposes.
Please note that certain rights may be subject to limitations where bdrumi is required to retain or process your data to comply with legal obligations, prevent fraud, or protect the rights of other individuals. Where a request cannot be fully actioned, bdrumi will explain the reasons in writing.
The bdrumi Platform is strictly intended for adults aged 18 years and above. bdrumi does not knowingly collect personal data from individuals under the age of 18. Age verification checks are conducted as part of the registration and KYC process to enforce this restriction.
If bdrumi becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all associated data will be securely deleted, and any funds held will be handled in accordance with applicable legal requirements. If you believe a minor has registered on the bdrumi Platform, please notify us immediately at [email protected].
The bdrumi Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming), and sports data providers. When you interact with these third-party services, you are subject to their own privacy policies and data handling practices, which are independent of bdrumi.
bdrumi is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any external services you use in connection with your bdrumi account, particularly your chosen payment provider.
bdrumi may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, the updated policy will be published on this page with a revised effective date. Where changes are significant, bdrumi may notify registered players by email to the address on file.
Your continued use of the bdrumi Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how bdrumi protects your data. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdrumi handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
Email: [email protected]
Please include your registered username and a clear description of your privacy query or data rights request in all correspondence. bdrumi aims to acknowledge all privacy-related requests within 5 business days and to provide a full response within 30 calendar days of receipt, in accordance with applicable data protection standards.
For questions about responsible gaming, self-exclusion, or account limits, please visit our Responsible Gaming page. For general account queries and platform guidance, please visit our FAQ page.
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